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Magento 2 Returns and Exchanges (RMA) Extension

version 2.3.3

Returns and Exchanges (RMA) Extension for Magento 2 tap to zoom

Price: $119.00
  • CE: 2.3.x - 2.4.3
    EE: 2.3.x - 2.4.3
  • 100%
    Open Code
  • 60 Days
    Refund Policy
  • Free
    Lifetime Updates

The Magento 2 Returns and Exchanges (RMA) extension helps to increase your customer's satisfaction and confidence in your store. By offering an easy and streamlined return process - a happy customer becomes a repeat customer generating higher revenue and positive feedback.



  • Create RMA requests for returns, refunds, exchanges, repairs, store credit, etc.

  • Speed up communication with the customer using quick response templates, and automatic email notifications.

  • Upload return shipping labels, auto-generated packing slips, and tracking codes.

  • CE: 2.3.x - 2.4.3
    EE: 2.3.x - 2.4.3
  • 100%
    Open Code
  • 60 Days
    Refund Policy
  • Free
    Lifetime Updates
Product Details
Version: 2.3.3 (Nov 16, 2021)
Documentation: User Guide
Live Demo: View
Code Visibility: 100% Open Code
Supported CE - EE: CE 2.3.x - 2.4.3
EE 2.3.x - 2.4.3
License: Single Magento Installation
Support Plan: 3 Months (Free),
6 Months, 12 Months
Refund Policy: 60 Days (View)
Updates: Free Lifetime Updates

Key Features of Magento 2 Returns and Exchanges (RMA) Extension

Magento 2 Return Merchandise Authorization (RMA) extension is designed to streamline the return management process, increase customer satisfaction, and sales. With this RMA plugin your customers and store admin will be able to easily monitor the return process from the moment the return form is submitted until the RMA request is completely resolved.

Create Returns and Exchanges

Create Returns and Exchanges

  • Create RMA requests for returns, refunds, exchanges, repairs, store credit or any other resolution
  • RMA can be opened by Admins, Registered Customers and Guests
  • Clear and intuitive user interface allows customers to quickly submit magento return form and monitor RMA progress from the user account
Flexible Returns Management

Flexible Returns Management

  • Allow partial returns to customers who purchased more than one item
  • Clear step-by-step Admin interface allows you to easily manage returns and view all RMA details on one single page
  • Display the return policy on every step of the purchase process, such as product pages, shopping cart, checkout page, confirmation emails and other pages of your store
Email Notifications & Quick Response Templates

Email Notifications & Quick Response Templates

  • Automatic email notifications will inform customers and admins when an RMA request is created, updated, or new message is received
  • RMA managers can use quick response templates to speed up their communication with the customer
  • Return requests with new messages will be highlighted in the RMA grid
Return Reasons, Resolutions and Package Conditions

Return Reasons, Resolutions and Package Conditions

  • Admin can configure flexible magento rules for return reasons, resolutions and item conditions
  • Create an unlimited number of custom return resolutions, reasons, and conditions
  • Define the rules for different return periods and whether specific products are returnable or not
Automated RMA Process

Automated RMA Process

  • Admin can configure the extension to automatically authorize RMA requests and email a customer
  • All completed RMA requests will be auto-closed and moved to the archive
  • A designated RMA manager is automatically assigned to each new RMA request
Return Labels & Shipment Tracking

Return Labels & Shipment Tracking

  • Admin can upload shipping labels from different shipping carriers
  • Customer can print an auto-generated packing slip, shipping labels, and return instructions from the Account page
  • Admin and Customer can add shipment tracking codes from RMA page
  • The RMA extension can display who pays for the return shipment - store or the customer

Overview of Magento 2 Returns and Exchanges (RMA) Extension

Hassle-free returns will increase your customer satisfaction and help to boost sales. With this magento 2 RMA plugin at your disposal, any return and refund requests will be very simply managed and resolved.

All Features:

  • NEW! Added RMA REST API allows you to read, create, edit, confirm and comment the returns
  • RMA requests can be created for full or partial refunds, returns, exchanges, repairs, store credit or any other type of resolution
  • Admin can create flexible return rules and specify different return (refund) periods based on customer groups and product attributes
  • Return requests can be created by registered customers, guests and admins
  • This magento product return extension prevents duplicate RMA requests and excludes previously returned items
  • Admin can use rules to define if the store doesn't accept returns for some items
  • Create an unlimited number of custom return reasons, resolutions and item conditions
  • Use existing or create your own quick response templates to simplify communication with the customers
  • Admin can use “RMA Notes” and “Internal Posts” to save some private information not visible to customers on the frontend
  • Admin can disable the RMA form for customers on the frontend and process all returns only from the Admin Panel
  • Upload shipping labels, auto-generated packing slips, and tracking codes for different shipping suppliers (UPS, USPS, Fedex, DHL, etc.)
  • Shipment tracking codes can be added by admin and customers and helps to prevent returns fraud
  • Admin can specify the return address which is different from the customer shipping address
  • Admin can enter store return policy and display it on the different pages, and transactional emails
  • Friendly user interface for Admins and customers allows them to view the RMA process and manage product returns on one single page
  • Admin can split RMA items into two or more records to specify different return reasons and resolutions
  • Automatic email notifications can be sent to both admins and customers (including guests) each time an RMA is created or updated - status changed or new message is submitted
  • Quick response templates help admin to speed up communication with customers and can be translated to your native language
  • Admin can create a credit memo directly from the RMA request page
  • Magento RMA module supports all magento product types
  • Default RMA manager can be assigned to manage all newly created RMA requests
  • Multilingual and multistore support
  • Built-in support of custom and third party Magento themes
  • 100% open code Magento 2 RMA extension

Reviews of Magento 2 Returns and Exchanges (RMA) Extension

Every customer will automatically receive a 100 reward points for each approved review.

Write a Review
  • Excellent Support
    Sweden Jaswinder Singh posted on December 14, 2021. Review for Magento 2.x
    Excellent Support and Prompt Response.
    I can't have a better RMA solution for my customers.
    Overall great extension! Installation and configuration were simple, so we did it successfully.
  • Excellent Support
    I'm using it on: aumika.com
    United States Tilak K posted on July 23, 2020. Review for Magento 2.x
    Excellent Support and Prompt Response. I love to work with this Company and Team. Any time I send them a question, they reply with detailed answer. I always look for what new extensions they have and I buy as soon as they release because of their extensions quality and support.
  • Customer photo
    3 Times a charm.
    Germany Sascha Berninger posted on June 13, 2020. Review for Magento 2.x
    I actually bought 3 RMA extensions from 3 different developers all promising that their RMA extension is the ultimate solution. Why did I not find Pluckrocket much, much earlier? I could saved soo much money.

    I can't have a better RMA solution for my customers.

    There was a slight issue after installing but the support was superb and took care of it immediately. I can only recommend Plumrocket. Great extension which are coded brilliantly. And the extension really fits in nicely with my theme.


  • Great product!
    I'm using it on: www.goodsash.com
    United States Hector Carmona posted on November 29, 2019. Review for Magento 2.x
    This RMA extension is perfect for all returns need of an e-commerce site. It's easy to use and has all the features you will need. I was able to set it up very easily on my store and have it running right away. Excellent product over all.
  • better than others
    Taiwan fly service posted on September 22, 2019. Review for Magento 2.x
    Used other extensions before, this is the best one. Recommend to everyone who need RMA, should buy it.
    Overall great extension! Installation and configuration was simple, so we did it successfully.
  • best return extesntion
    Egypt Mohamed kasem posted on May 24, 2019. Review for Magento 2.x
    This is the best return manager extension in market for magneto 2 after checking most of them, it offers the most powerful features and able to return the order in same order history page directly
  • Great module for RMA!!
    I'm using it on: epartsuk.com
    United Kingdom Farhood Saadat posted on April 16, 2019. Review for Magento 2.x
    We have been struggling with RMA process especially as we are B2B and follow a different process than regular B2C clients but this module is totally adaptable to our needs.
  • Solid extension
    United States Benjamin Ballard posted on January 16, 2019. Review for Magento 2.x
    Overall great extension! Installation and configuration was simple, so we did it successfully. We are using this extension for lots of purposes and we are completely satisfied with every single feature it has - from the flexible settings to the fronted design. A fairy-priced and high quality module.
  • Works like a charm
    United States Floyd Davis posted on October 16, 2018. Review for Magento 2.x
    Very understandable and easy to use extension. It helps us a great deal to manage the returns, covers the work of a whole store department. Plumrocket provided a really fast support when we had some compatibility issues with our custom theme. Lots of thanks!
  • Seams very good
    I'm using it on: gymleco.dk
    Denmark Ebbe Sønderup posted on July 23, 2018. Review for Magento 2.x
    The extension seams very good :-)

    We have only tried it for a short amount of time but it works perfect. Also Plumrocket's support is very good, we have used it a couple of times because of lack of experience.
  • Great Service
    United States Karen Jones posted on January 22, 2018. Review for Magento 2.x
    Haven't had a chance to really use this extension yet but Plumrocket has been great during installation. They are working with my development agency (who is not easy to work with). But they were very polite and helpful and did everything they could to accommodate my situation and get the extension installed properly.
  • Customer photo
    This RMA plugin helped us automate the returns procedure
    United States Mark Wolfsen posted on September 20, 2017. Review for Magento 2.x
    I find this extension useful from the start. We needed one place to do it all. This plugin added the features into various places of our Magento, and exactly where it's required. We've set up our own set of rules, conditions, reasons specific for our online shop (it was very complicated system for years!!) and now the process is controlled by just 1 manager. I'ts a pefect time saver, and totally a winner within the RMA plugins. Glad we found this company!
    Mark
  • Great extension and support stuff!
    United States Jeffery W. posted on August 14, 2017. Review for Magento 2.x
    This module really helps us to handle and monitor all the returns in a few clicks. Managing returns is a delicate matter for stores, and with this extension we have automated the process, and can be sure that not a single request will be lost. Great time-saver, we do not need to use all those Excel files anymore. Easy and understandable guides, and friendly support stuff were all that we need to start using it. Thanks a lot!
Show All 13 Reviews

Change Log of Magento 2 Returns and Exchanges (RMA) Extension

Legend:  - new feature - bug fix

Version 2.3.3 Nov 16, 2021

  • Added integration with the Custom Order Number extension

Version 2.3.2 Jul 30, 2021

  • Fixed the REST API issue that occurred during the return confirmation. Although the Condition field is optional, it was considered required
  • Fixed the REST API issue when the outdated return information was displayed in a response

Version 2.3.1 May 05, 2021

  • Optimized the extension's work with a large number of returns (over 10,000)
  • Fixed the PHP error that occurred when filtering by user data using REST API
  • Fixed the display of images inserted into Quick Response Templates

Version 2.3.0 Mar 02, 2021

  • Discontinued support of Magento 2.2.x
  • Added the ability to create, edit, confirm and comment the returns using REST API
  • Minor changes and improvements

Version 2.2.3 Jan 28, 2021

  • Fixed a bug, that when canceling a return, its items were not available when creating the next return
Show All Product Updates