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The Magento 2 RMA extension helps increase your customers' satisfaction and confidence in your store by offering an easy and streamlined returns and exchanges process. A happy customer becomes a repeat customer, generating higher revenue and positive feedback.
Create RMA requests for returns, refunds, exchanges, repairs, store credit, etc.
Speed up communication with the customer using quick response templates, and automatic email notifications.
Upload return shipping labels, auto-generated packing slips, and tracking codes.
Magento 2 Return Merchandise Authorization (RMA) extension is designed to streamline the return management process, increase customer satisfaction, and sales. With this RMA module your customers and store admin will be able to easily monitor the return process from the moment the return form is submitted until the RMA request is completely resolved. Recent studies prove that ensuring seamless post-purchase (product return) experience is crucial in today’s online shopping environment:
60% of US consumers are unlikely to return to a store after a bad experience returning a product
67% of shoppers check a retailer's return policy before buying
57% of shoppers prefer an online shopping experience that offers simple and reliable returns
33% of customers consider easy return policy as one of the decisive reasons encouraging them to shop online
Our Magento 2 returns extension helps you display your return policy in multiple places, automate manual tasks like generating labels and sending updates, and provide a user-friendly return interface - all to create a more flexible and frictionless return process that keeps customers satisfied and coming back for more.
Returns & Exchanges Made Easier
Create RMA requests for returns, refunds, exchanges, repairs, store credit, or any other resolution.
RMA can be opened by admins, registered customers, and guests.
A clear and intuitive user interface allows customers to quickly submit a return form and monitor RMA progress from the user account.
Flexible Returns Management
Allow partial returns to customers who purchased more than one item in an order.
A clear step-by-step Admin interface allows you to easily manage returns and view all RMA details on a single page.
RMA for Magento 2 allows you to display the return policy on every step of the purchase process, such as product pages, shopping cart, checkout page, confirmation emails, and other pages of your store.
Email Notifications & Quick Messaging
Automatic email notifications will inform customers and admins when an RMA request is created, updated, or a new message is received.
RMA managers can use quick response templates to speed up their communication with customers.
Return requests with new messages will be highlighted in the RMA grid to be easy to notice.
Custom Rules for Every Scenario
Admin can configure flexible Magento rules for return reasons, resolutions, and item conditions.
Create as many custom return resolutions, reasons, and conditions as you require to optimize your Magento 2 RMA process.
Define the rules for different return periods and whether specific products are returnable or not.
Fully Automated RMA Process
Admin can configure the extension to automatically authorize RMA requests and email a customer.
All completed Magento 2 RMA requests will be auto-closed and moved to the archive.
A designated RMA manager is automatically assigned to each new RMA request.
Integrated Return Labels & Shipment Tracking
Admin can upload Magento 2 RMA shipment labels from different shipping carriers.
Customer can print an auto-generated packing slip, shipping labels, and return instructions from the Account page.
Admin and Customer can add shipment tracking codes from the RMA page.
The Magento 2 Returns extension can display who pays for the return shipment - the store or the customer.
Hassle-free returns will increase your customer satisfaction and boost sales. With this Magento 2 RMA extension at your disposal, any return and refund requests will be very simply managed and resolved.
It streamlines the return process for both customers and store admins. Customers can easily submit return requests for various resolutions, including refunds, exchanges, repairs, and store credit. A user-friendly interface allows them to track the progress of their return and communicate with the support team directly.
For admins, the extension offers comprehensive Magento 2 returns management tools. They can define flexible return rules, custom reasons and conditions, return requests management from a single page. Additionally, features like automatic email notifications, quick response templates, and built-in return labels ensure efficient communication and a smooth return experience. The extension also provides robust security measures to prevent duplicate requests and fraud.
All Features:
For Customers:
Customers (both registered and guests) are able to create RMA requests for full or partial refunds, returns, exchanges, repairs, store credit, etc.
A user-friendly interface allows them to track the RMA process and manage product returns on a single page.
All customers can receive email notifications when the status of an RMA request updates or a new message is received.
Customers can communicate with the Support Team directly from the “Returns” page to resolve any questions related to the pending return.
RMA Management for Admins:
Admins, as well as guests and registered customers, can create return requests for full or partial refunds, returns, exchanges, repairs, store credit, or any other resolution.
View the RMA process and manage returns on a single page.
Create flexible return rules and specify different return (refund) periods based on customer groups and product attributes. Use rules to define if the store doesn't accept returns for some items.
Create an unlimited number of custom return reasons, resolutions, and item conditions.
Split RMA items into two or more records to specify different return reasons and resolutions.
Use “RMA Notes” and “Internal Posts” to save some private information not visible to customers on the frontend.
Disable the RMA form for customers on the frontend and process all returns only from the Admin Panel.
Upload shipping labels, auto-generated packing slips, and tracking codes for different shipping suppliers (UPS, USPS, FedEx, DHL, etc.).
Shipment tracking codes can be added by admin and customers and help to prevent return fraud.
Specify the return address, which is different from the customer's shipping address.
A default RMA manager can be assigned to manage all newly created RMA requests.
Use the Magento 2 RMA REST API, which allows you to read, create, edit, confirm, and comment on the returns.
Automatic email notifications can be sent to both admins and customers (including guests) each time an RMA is created or updated (status changed) or a new message is submitted.
Quick response templates help the admin speed up communication with customers and can be translated into your native language
Security and Flexibility:
This Magento 2 return order extension prevents duplicate RMA requests and excludes previously returned items.
The store return policy can be displayed on the different pages and transactional emails.
The Magento 2 RMA module supports all Magento product types.
Multilingual and multistore support.
Built-in support of custom and third-party Magento themes.
Amira Hassan posted on November 22, 2023.
Review for Magento 2.x
Using this extension has transformed our returns process, making it so much smoother for both our customers and our team. It's simplified everything from handling returns and exchanges to managing communication with customers, and allowed us to enhance our service.
Great extension
I'm using it on: getdressedcollective.com, gdc3.lc
Barbara Markoe posted on December 28, 2022.
Review for Magento 2.x
Used this extension for my business. It works great! Also the support is very nice. Timely updates, upgrades that carried new features make this extension efficient. Well featured!
Excellent returns management.
Antonio Rossetti posted on August 24, 2022.
Review for Magento 2.x
Excellent returns management. It works very well together with Plumrocket's Store Credit module. I suggest it.
Great flexibility of use and excellent support.
Excellent Support
Jaswinder Singh posted on December 14, 2021.
Review for Magento 2.x
Excellent Support and Prompt Response.
I can't have a better RMA solution for my customers.
Overall great extension! Installation and configuration were simple, so we did it successfully.
Excellent Support
I'm using it on: aumika.com
Tilak K posted on July 23, 2020.
Review for Magento 2.x
Excellent Support and Prompt Response. I love to work with this Company and Team. Any time I send them a question, they reply with detailed answer. I always look for what new extensions they have and I buy as soon as they release because of their extensions quality and support.
3 Times a charm.
Sascha Berninger posted on June 13, 2020.
Review for Magento 2.x
I actually bought 3 RMA extensions from 3 different developers all promising that their RMA extension is the ultimate solution. Why did I not find Pluckrocket much, much earlier? I could saved soo much money.
I can't have a better RMA solution for my customers.
There was a slight issue after installing but the support was superb and took care of it immediately. I can only recommend Plumrocket. Great extension which are coded brilliantly. And the extension really fits in nicely with my theme.
Great product!
I'm using it on: www.goodsash.com
Hector Carmona posted on November 29, 2019.
Review for Magento 2.x
This RMA extension is perfect for all returns need of an e-commerce site. It's easy to use and has all the features you will need. I was able to set it up very easily on my store and have it running right away. Excellent product over all.
better than others
fly service posted on September 22, 2019.
Review for Magento 2.x
Used other extensions before, this is the best one. Recommend to everyone who need RMA, should buy it.
Overall great extension! Installation and configuration was simple, so we did it successfully.
best return extesntion
Mohamed kasem posted on May 24, 2019.
Review for Magento 2.x
This is the best return manager extension in market for magneto 2 after checking most of them, it offers the most powerful features and able to return the order in same order history page directly
Great module for RMA!!
I'm using it on: epartsuk.com
Farhood Saadat posted on April 16, 2019.
Review for Magento 2.x
We have been struggling with RMA process especially as we are B2B and follow a different process than regular B2C clients but this module is totally adaptable to our needs.
Solid extension
Benjamin Ballard posted on January 16, 2019.
Review for Magento 2.x
Overall great extension! Installation and configuration was simple, so we did it successfully. We are using this extension for lots of purposes and we are completely satisfied with every single feature it has - from the flexible settings to the fronted design. A fairy-priced and high quality module.
Works like a charm
Floyd Davis posted on October 16, 2018.
Review for Magento 2.x
Very understandable and easy to use extension. It helps us a great deal to manage the returns, covers the work of a whole store department. Plumrocket provided a really fast support when we had some compatibility issues with our custom theme. Lots of thanks!
Seams very good
I'm using it on: gymleco.dk
Ebbe Sønderup posted on July 23, 2018.
Review for Magento 2.x
The extension seams very good :-)
We have only tried it for a short amount of time but it works perfect. Also Plumrocket's support is very good, we have used it a couple of times because of lack of experience.
Great Service
Karen Jones posted on January 22, 2018.
Review for Magento 2.x
Haven't had a chance to really use this extension yet but Plumrocket has been great during installation. They are working with my development agency (who is not easy to work with). But they were very polite and helpful and did everything they could to accommodate my situation and get the extension installed properly.
This RMA plugin helped us automate the returns procedure
Mark Wolfsen posted on September 20, 2017.
Review for Magento 2.x
I find this extension useful from the start. We needed one place to do it all. This plugin added the features into various places of our Magento, and exactly where it's required. We've set up our own set of rules, conditions, reasons specific for our online shop (it was very complicated system for years!!) and now the process is controlled by just 1 manager. I'ts a pefect time saver, and totally a winner within the RMA plugins. Glad we found this company!
Mark
Great extension and support stuff!
Jeffery W. posted on August 14, 2017.
Review for Magento 2.x
This module really helps us to handle and monitor all the returns in a few clicks. Managing returns is a delicate matter for stores, and with this extension we have automated the process, and can be sure that not a single request will be lost. Great time-saver, we do not need to use all those Excel files anymore. Easy and understandable guides, and friendly support stuff were all that we need to start using it. Thanks a lot!
After customers submit RMA requests, the store administrator can conveniently manage all the RMA requests in the Magento backend, including uploading the shipment label. Use the steps below to successfully upload the Magento 2 RMA shipment label.
In the admin sidebar, select Plumrocket > RMA > Manage Returns. Click “Edit” to manage the Return Request you want to upload the shipping label to.
Navigate to the “Upload Shipment Label” section and use “Choose Files” to upload the shipment label.
To begin with, RMA functionality comes out of the box only in Adobe Commerce (paid version of Magento 2). However, if you want to enable RMA in Magento 2 Open Source, you should use the RMA extension for Magento 2. Learn how to enable Magento 2 Returns in Magento 2 using the Plumrocket RMA extension.
Fixed a compatibility issue with the Magento_PricePermissions module in Magento 2 Enterprise (Adobe Commerce) versions
Version 2.4.15Jul 10, 2024
Refactored code to fix frontend errors triggered by specific rule conditions
Version 2.4.14May 22, 2024
Added support of Magento 2.4.7 version
Changed JS library for uploading files to Uppy
Version 2.4.13Oct 24, 2023
Fixed missing base images for configurable child products, ensuring they inherit images from the parent product
Version 2.4.12Aug 07, 2023
Improved translation of extension
Version 2.4.11Jul 14, 2023
Removed dynamic property to ensure compatibility with PHP 8.2
Version 2.4.10Apr 14, 2023
Fixed file upload on Magento 2.4.6
Fixed link in the error message, now it is clickable
Version 2.4.9Mar 29, 2023
Fixed email subject in RMA-based email templates
Version 2.4.8Mar 22, 2023
Added support of Magento 2.4.6 version
Version 2.4.7Oct 19, 2022
Fixed PHP Type error that could occur when Resolutions were missing in Return Rules
Version 2.4.6Oct 10, 2022
Minor changes and improvements
Version 2.4.5Sep 07, 2022
Added support of Magento 2.4.5 version
Version 2.4.4Aug 19, 2022
Fixed compatibility with PHP 8.1
Version 2.4.3Jul 11, 2022
Fixed compatibility with PHP 8.1
Version 2.4.2May 05, 2022
Fixed compatibility with PHP 8.1
Version 2.4.1Apr 27, 2022
Fixed the SOAP API declaration
Version 2.4.0Apr 22, 2022
Added support of Magento 2.4.4 version
Migrated install/upgrade scripts to declarative schema
Version 2.3.3Nov 16, 2021
Added integration with the Custom Order Number extension
Version 2.3.2Jul 30, 2021
Fixed the REST API issue that occurred during the return confirmation. Although the Condition field is optional, it was considered required
Fixed the REST API issue when the outdated return information was displayed in a response
Version 2.3.1May 05, 2021
Optimized the extension's work with a large number of returns (over 10,000)
Fixed the PHP error that occurred when filtering by user data using REST API
Fixed the display of images inserted into Quick Response Templates
Version 2.3.0Mar 02, 2021
Discontinued support of Magento 2.2.x
Added the ability to create, edit, confirm and comment the returns using REST API
Minor changes and improvements
Version 2.2.3Jan 28, 2021
Fixed a bug, that when canceling a return, its items were not available when creating the next return
Version 2.2.2Dec 10, 2020
Minor changes and improvements
Fixed the output of return ID. It looks like #0000026 instead of #26
Version 2.2.1Oct 23, 2020
Resolved PHP error that occurred while saving the edited return from the backend
Version 2.2.0Aug 19, 2020
Added REST API for reading returns, products that are returned, reasons, conditions and resolutions
Version 2.1.5Jul 14, 2020
Minor changes and improvements
Added the ability to select email templates for different store views
Version 2.1.4Jul 09, 2020
Minor changes and improvements
Code style corrected according to the latest EQP requirements
Fixed error during installation/compilation with PHP 7.3 and Magento 2.3.4 version
Version 2.1.3Jan 15, 2020
Added export of grid 'manage returns'
Version 2.1.2Oct 04, 2019
Updated code to be in line with the latest Magento coding standards (EQP3)
Minor improvement and fixes
Version 2.1.1Jul 08, 2019
Fixed issue with sending emails from the different websites
Version 2.1.0Jun 21, 2019
Improved translation of extension
Version 2.0.10Jun 10, 2019
Updated translation file of RMA extension. Added returns status.
Version 2.0.9May 17, 2019
Minor improvements
Version 2.0.8May 08, 2019
Fixed error that was occuring on My Orders and My RMA pages when one of the ordered products was removed from Magento
Version 2.0.7May 03, 2019
Fixed issue of showing "Return Instructions" section for cancel return request on RMA page
Minor fixes and improvements
Version 2.0.6Apr 19, 2019
Added compatibility with Magento v2.3.1
Fixed issue with "My Orders" in account page. If the customer's order included a product that was deleted from Magento, the issue occurred when the user was checking the order page.
Version 2.0.5Mar 19, 2019
Added filter by store for the grids in admin panel
Pending Returns and Archive Returns grids are based on UI components now
Fixed problem with RMA request removal after manager of this request is deleted from Magento
Minor fixes
Version 2.0.4Feb 13, 2019
Added the ability to set empty"Display Return Information On" multi-select in extension configuration
Fixed class name in the code
Fixed WYSIWYG editor for Magento 2.3
Version 2.0.3Jan 10, 2019
Fixed issue with html tags in email comment
Fixed issue with html tags in email template
Displayed "Return" button only for order with status "Complete"
Version 2.0.2Mar 01, 2018
Improved the RMA return process if the ordered product was deleted from the system
Minor improvements and bugfixes
Version 2.0.1Nov 22, 2017
Added support of Magento 2.2 (CE and EE versions)
Minor fixes and modifications
Version 2.0.0Aug 01, 2017
Created Returns and Exchanges (RMA) Extension for Magento 2
