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Summarize, analyze, and reply to customer reviews with AI Review Manager for Magento 2. Generate review replies, uncover sentiment and recurring topics, and turn customer feedback into clear product insights for both your team and your shoppers.
| Product Details | |
| Version: | 1.0.0 (Aug 21, 2026) |
| Documentation: | User Guide |
| Live Demo: | View |
| Code Visibility: | 100% Open Code |
| Supported CE - EE: |
CE 2.3.x - 2.4.9 EE 2.3.x - 2.4.9 |
| License: | Single Magento Installation |
| Free Updates & Support: |
1 year (Details)
No subscriptions |
| Refund Policy: | 60 Days (View) |
Token usage stays predictable as your catalog grows.
Review Threshold
Products below your minimum review count skip the AI call entirely. No wasted spend, no summary built from two opinions.
Process Reviews in Batches
Set how many reviews go to the AI per request, so a product with 800 reviews doesn't burn a month of budget in one job.
Word limit
Cap summary and reply length to keep output tight and spend flat.
Schedule Regeneration
Set frequency, day, and time. New approved reviews get picked up with no manual work.
Reviews pile up on your product pages and nothing happens to them. Magento has no way to answer a review from the admin, and no way for a shopper to get the gist of 200 reviews without reading them.
AI Review Manager reads every approved review and does three things with it. It drafts a reply for any review in one click, in the tone you define, so answering feedback stops being a job nobody has time for. It condenses all reviews into one summary with pros, cons, and an overall verdict on the product page. And it detects sentiment and recurring topics, so you see what customers keep praising and what keeps going wrong.
You keep control. Replies are drafted, never published without you, a prompt template sets the tone, and an admin dashboard shows every product's status in one grid. Thresholds, batching, and scheduled regeneration keep token usage predictable at any catalog size, and the built-in Plumrocket AI Connector runs it on any of 500+ models.
Write a Review
Every customer will automatically receive
$10 in reward points for each approved review.
Plumrocket AI Review Manager helps you manage customer reviews with AI from the Magento admin. It can generate and publish review replies, analyze sentiment and recurring topics, create product review summaries with pros and cons, and keep everything organized in one dashboard.
Yes. AI generates a reply to a customer review in your brand voice, and you can publish it as is, edit it first, or write your own reply for reviews that need a personal touch.
Yes. Choose a brand voice (Professional, Friendly, or Playful), let AI learn the tone from your past replies, or write your own instructions describing the tone, word choice, and what to avoid. You can also add a signature to every reply, control emoji usage, and set a maximum reply length.
No. Magento has no built-in way to publicly reply to product reviews. The AI Review Manager extension for Magento 2 adds review replies, so you can answer customers manually or let AI draft the replies for you.
AI reads all approved reviews of a product and identifies the overall sentiment (positive, negative, or mixed) along with the key pros and cons customers mention. You see how customers feel about a product without reading every review.
An AI review summary combines feedback from multiple customer reviews into one structured overview with the overall sentiment, pros, and cons. It is displayed on the product page under a heading you choose, helping shoppers understand customer feedback faster.
Yes. Summaries are regenerated on a schedule, so new approved reviews are picked up automatically. Choose to run processing hourly, daily, or weekly, and set the day and time that suits your store.
AI Review Manager for Magento 2 works through the built-in Plumrocket AI Connector, which connects to OpenAI (GPT), Anthropic (Claude), Google (Gemini), Hugging Face, and OpenRouter, giving you access to 500+ models, including DeepSeek, MiniMax, and others. You can use different providers for replies and summaries and switch models at any time without reconfiguring the extension.
Version 1.0.0 Aug 21, 2026
