As eCommerce continues to grow, more people have turned to online stores for their needs. One way that online retailers can increase engagement and gain repeat buyers is to provide excellent after-sales services.
As an eCommerce business owner, you need to make sure that your customers always know where their orders are in the shipping process. Order tracking is a key part of the online shopping experience, and it’s something that 93% of shoppers want to see. The more transparent you are with your customers, the better it will be for your business as a whole. By allowing customers to track their orders from the moment they leave the warehouse to the delivery to their doorstep, you help them feel more confident about their purchase.
This article will give you information about some of the best free Magento 2 order tracking software and how they can help create repeat purchases to help your business grow.
How Shipment Tracking Tools for eCommerce Work
Shipment tracking software can be an online platform, cloud-based servers, or third-party extensions for eCommerce platforms that enable businesses to manage and track shipments in one place. As a result, they facilitate the processing of orders and automate their tracking.
This essentially means that previously complex manual tasks can now be performed quickly with the help of API integrations. These software components automatically update data between shipping carriers and eCommerce websites by delivering one application’s request to another and returning a response in real-time.
By being able to manage shipments faster and more conveniently, merchants can provide a better shopping and order tracking experience for their customers.
7 Best Magento 2 Order Tracking Software (Free)
This extension lets your customers track orders in real-time and check the shipment status directly from your store. Improve customer satisfaction with effortless order tracking, resulting in greater loyalty, better shopping experience, and higher conversions. Additionally, the extension integrates with multiple shipping carriers via API, ensuring effortless shipment control from one place.
- API integration with UPS, FedEx, and USPS shipping carriers
- Automatic display of the Track My Order link in the website’s footer
- Real-time order tracking for guests and registered users
- Convenient order tracking with multiple shipments on one page
- Customized shipment emails with order tracking link for instant access (available in the pro version)
Price: Free (pro version available with additional features)
ShippingEasy is an order tracking software that sends real-time tracking information directly to your customers and stores. This tool also automatically sends shipment and delivery confirmation emails to create an experience your customers will love. With ShippingEasy, you will also get discounted rates on USPS and UPS shipping services, improve shipping workflow, view reports, and much more.
- Real-time tracking information sent to your customers and stores (orders & returns)
- Automatically sent branded shipment and delivery confirmation emails
- A brand-cohesive tracking page
- Personalized links that keep customers coming back for more
Price: Free (a limit of 25 shipments/mo.)
As a web-based, multi-carrier shipping solution, XPS seamlessly integrates with Magento stores, automatically updates the tracking number and shipment status, and notifies your customers about their order statuses via email. XPS shipping software gives you the power to choose the best carrier, get low rates, print shipping labels online with no additional cost, and more to automate the shipping process.
- Integration with USPS, UPS, FedEx, and DHL shipping carriers
- Real-time tracking updates on shipments
- Customizable email notifications with tracking numbers and shipment status automatically sent to customers
With Shippo order tracking software, you can offer personalized tracking and returns with the convenience and transparency that customers want. Create discounted shipping labels, track shipments and notify customers, and streamline returns – all in one platform. Plus, with the pro package, you can get free access to the API, global carrier discounts, and much more.
- Integration with over 85 carriers worldwide
- Detailed shipment information – comprehensive tracking history with details about location, time, and status
- Branded tracking pages (available in the pro package)
- Customizable shipping notification emails (available in the pro package)
Price: Free (limited functionality)
eShip creates a branded experience for your customers’ packages and provides everything they need to track their delivery online. With eShip, you can check the progress of packages in real-time: see where they are in transit and when they’ll arrive at the destination. What’s more, it even generates return labels for you, so returning items is painless.
- Real-time order tracking
- Branded tracking page (available in pro package)
- Creating return labels
- Label status notifications via email
- Delivery and exception statistics
Price: Free (limited functionality)
Shippit is a free Magento 2 order tracking extension that provides a seamless tracking experience for your customers and increases order conversion. The plugin gives you the power to execute your business strategy without the complexity of traditional shipping software. With this solution, you can manage all your deliveries in one place, enable different delivery options at checkout and provide a real-time order tracking experience.
- Integrated Australia Post, Couriers Please, and Fastway shipping carriers
- Delivery tracking with up-to-the-minute updates
- Shipment status notifications automatically sent to customers via email or SMS
This extension enables you to provide customers with the ability to track their orders without any need to log in. Simply by providing their order ID and their email address, guests can check the status of their purchases on the spot.
- Order tracking page with the complete order summary
- An order tracking link in the navigation menu
- Instant display of order details with the help of AJAX
By default, Magento 2 order tracking is a complex and time-consuming process, which can lead to endless hours of frustration. It increases the support workload and means it can take a long time before your customers receive updates on their orders.
Order tracking is a key to a great post-purchase experience, so we’re here to tell you about must-have free Magento 2 order tracking tools to make this process easier than ever before. The described tools let you facilitate access to shipping tracking information and display all order-related information on one branded tracking page for more convenience. Additionally, you can automate shipping notifications and reduce the support time for “Where is my order?” requests.
Most of the time, improving your website’s functionality doesn’t require much investment, but it can foster your business growth and improve the shopping experience for your customers.