Announcing New Pricing Model at Plumrocket
At Plumrocket, we’re constantly evolving to provide better services and higher-quality products to our clients. Today, we’re excited to share a significant update that will enhance your experience with our Magento extensions and packages.
Starting January 10, 2024, we are introducing changes to our pricing model. Our Magento 2 extensions will now include free 1-year Update & Support services. This adds more value and creates ongoing opportunities for continuous improvements in developing and maintaining our products. With these enhanced opportunities, our clients will get a higher quality of the Magento 2 extensions, regular updates, and even better technical support.
Evolution in Response to Industry Trends
The eCommerce world is changing every day, bringing new opportunities and challenges. More and more companies are switching to the subscription model to enhance their abilities as well as customer experience with their products.
At Plumrocket, this change was an essential step in our evolution. It enables us to expand and deliver increased value to our clients. Simply put, this initiative grants us sustainable resources to consistently support and enhance our products.
New Pricing Model Overview
All clients purchasing extensions after January 10, 2024, receive a complimentary 1-year Support & Updates period from the date of purchase. This period will cover:
- Access to the latest extension versions
- New features, updates, and fixes
- Dedicated technical support
After the support & updates period ends, you can continue using the extensions for free. Yet, access to new updates, fixes, and comprehensive support services will require the support & updates period renewal. However, you can extend or renew your support and updates period at any time.
No Subscriptions
We understand that automatic subscription charges may be burdensome, so we’ve listened to your feedback and made adjustments to ensure a smoother and more flexible approach.
We keep the one-time payment for our Magento extensions to avoid commitments and unexpected costs for our clients. This approach allows them the freedom to manually extend or renew the Updates & Support period at any time, offering greater flexibility and control over their purchases.
Support & Updates Period Costs
The Support & Updates period is a vital aspect of our commitment to providing continuous value and assistance to our clients. The costs for extending or renewing Support & Updates are calculated based on the product price. This approach allows us to maintain a fair system that reflects the value of the product. Let’s break down the support and updates period costs:
| Extend Support (while active) | Renew Support (after expiration) | |
|---|---|---|
| Initial Period (12 months) | Included with the product purchase at no extra cost | |
| 12 months | 50% of the product price | 70% of the product price |
| 24 months | 90% of the product price (save 25% on second year) | 110% of the product price (save 40% on second year) |
Our Support & Updates period is designed to provide flexibility and cost-efficiency to our clients. Choosing a longer period or extending active support brings significant cost advantages, leading to greater long-term savings. Moreover, it ensures you always have up-to-date extensions and continuous support available.
Before & After: A Detailed Comparison
For even higher transparency, we introduce a comparison table that outlines the changes to help you understand the alterations in our support and updates offerings.
Key Changes Explained
These changes aim to provide our clients with enhanced support options, extended coverage, and improved quality. We are dedicated to ensuring that our clients receive maximum value and support throughout their engagement with our products. The key changes include the following:
- Extended free support period: Clients can now benefit from a more extended support period after their initial purchase – from 3 to 12 months.
- Support for free extensions: We have added the ability to purchase the support period for our free extensions.
- Consolidated Paid Support & Updates: The previous support period will now include product updates.
For All Clients
We expect that the revised pricing model will offer greater benefits to all our clients. Below, you’ll find a comparison between the updated and previous pricing models for our Magento 2 extensions, detailing the terms that apply to all our regular clients.
| Before January 10, 2024 | After January 10, 2024 | |
| Free support period (included with the purchase) | ||
| Paid extensions - Open Source (CE) | 3 months | 12 months |
| Paid extensions - Commerce (EE) | 6 months | 12 months |
| Free extensions | n/a | Available for purchase |
| Free product updates (included with the purchase) | ||
| Paid extensions (CE + EE) | Free updates | 12 months |
| Free extensions | Free updates | Free updates |
| Paid support & updates | ||
| Cost to extend support & updates for 12 months | Support: 50% of the original product price | Support & Updates: 50% of the original product price |
| Cost to renew support & updates for 12 months | Support: 70% of the original product price | Support & Updates: 70% of the original product price |
| Additional Licenses | ||
| Free extension updates | Throughout the active Support & Updates period for the main extension license, additional licenses provide free access to extension updates. | |
For Purchases Made Before January 10, 2024
If you purchased extensions before January 10, 2024, rest assured that you’ll continue to enjoy free updates. The support period you initially selected will also remain active. Additionally, you will be able to extend or renew the support period for an additional year or two, according to the new pricing model.
We are committed to sustaining this policy in recognition of your early support and trust in our products. This policy may be subject to future evaluations, taking into account the ever-changing market environment.
For Our Long-Time Partners
We estimate that the impact of this pricing update will be minimal or non-existent for you. You will now enjoy extended support, which has been increased from 3 months to 12 months. All products purchased before January 10, 2024, will continue to be covered by free updates. Additionally, any new licenses purchased after January 10, 2024, will also be covered by free updates as long as you have at least one license of the same product purchased before January 10, 2024. Please refer to the detailed explanation of the pricing model changes below:
| Description | Before January 10, 2024 | After January 10, 2024 |
|---|---|---|
| Free support period (included with the purchase) | ||
| Paid extensions - Open Source (CE) | 3 months | 12 months |
| Paid extensions - Commerce (EE) | 6 months | 12 months |
| Free extensions | n/a | Available for purchase |
| Free product updates (included with the purchase) | ||
| Paid extensions (CE + EE) | Free updates | 12 months |
| Free extensions | Free updates | Free updates |
| Paid support & updates | ||
| Cost to extend support & updates for 12 months | Support: 50% of the original product price | Support & Updates: 50% of the original product price (minus your partner discount - 20%, 30%, or 40%, depending on your partner program level) |
| Cost to renew support & updates for 12 months | Support: 70% of the original product price | Support & Updates: 70% of the original product price (minus your partner discount (20%, 30%, or 40%, depending on your partner program level) |
| Additional Licenses | ||
| Free extension updates | Throughout the active Support & Updates period for the main extension license, additional licenses provide free access to extension updates. | |
Conclusion: Embracing a New Era of Support and Flexibility
Stepping into this new chapter of our pricing model for Magento extensions is a turning point in our commitment to providing you with better services and assistance. The new Updates & Support period opens up new opportunities, allowing us to continually refine and improve our products to meet your changing needs.
Meanwhile, we encourage you to visit the official Updates & Support Terms page, where you’ll find the terms explained and answers to common queries. If you have more questions, feel free to contact our support team – we are happy to address any queries.
F.A.Q.
I have multiple extension licenses. How does the pricing model apply?
All our clients that have multiple licenses for one extension continue to pay only for one. You only need to renew or extend the support & updates period for one license, and access to updates will automatically extend to all additional licenses for the same product.
Does the new pricing model impact the prices of Magento extensions?
No, our pricing model adjustments only relate to the support and updates period included with the extensions, not the actual prices of the extensions.
Do I need to subscribe to automatically renew my support and updates?
Rest assured, there are no commitments or automatic annual subscription fees. You have the complete freedom to choose when to renew your support and updates period. Your satisfaction and convenience are our priorities.
How does extending or renewing the support and updates period work?
When the support and updates period ends, you can renew it at any time, whenever you need to download the latest extension version or access the dedicated support. However, you will enjoy an additional discount if you extend the support and updates before they expire.
